Latest updated: 2019-07-18

Trade terms and conditions


1.1 These terms and conditions (the ”Terms”) apply to all offers and sales made by the customer (”Customer”) via either electronic order (Website, Inn-app etc.) or by telephone order.


2.1. Orders are not binding until the Customer has received a written order confirmation from Hopper. Until the receipt of the order confirmation Hopper is entitled to cancel orders due to, but not limited to, printing errors, technical problems, delivery failures, if the product is out of stock and other similar situations.


3.1. All prices are in Danish kroner and incl. VAT. In-app purchases can be paid with MobilePay and selected products can be paid in part with Hopper Coins. All expenses related to the product, including postage, freight, packaging etc., as well as a total price, will be stated when ordering and on the order confirmation.

3.2. Delivery costs may vary by product, delivery form, number of products and delivery address. If the customer purchases several products when placing an order, all products will generally be sent in one single delivery. If it is necessary to split products purchased in the same order into several deliveries, the Customer will only be charged for delivery costs once, unless otherwise agreed in writing.

3.3. The customer can choose between the payment methods offered in the purchase process. To minimizing the risk of unauthorized access, the Customer’s payment card information is encrypted. When Hopper has received the order, Hopper reserves the amount via the chosen payment method to ensure that the purchase price is covered so that the transaction can be completed. Amount will only be withdrawn when the product is shipped.


4.1. Hopper sends on all weekdays within 24 hours after the order is accepted.

Depending on what the Customer has stated in the purchase process, the Customer will receive one SMS or Email with Track & Trace number as soon as the order has been shipped. Here the delivery method will also appear. Hopper only supplies goods to Danish postal addresses (except Greenland and the Faroe Islands).

4.2. Reference is also made to point. 3.2.

4.3. Upon delivery delay, the Customer is notified as soon as the Supplier becomes aware of the delay. The customer is also notified when the Customer can expect delivery. All delivery times are estimated and Hopper cannot be kept liable for any delay.


5.1. The Customer can earn ”Hopper coins” in connection with his use of Hopper’s services.

Hopper coins can only be used to obtain discounts in the Hopper ApS app shop. Hopper ApS also requires that an active Danish SIM card be used when earning Coins.

Earning and utilizing Hopper coins requires an active telephone number that can be searched for on the usual databases, and that the user has actively used Hopper.

5.2. Hopper ApS reserves the right to, at any given time, cancel all earned Hopper coins, without it being able to serve as the object of claims from the Customer.

5.3. Hopper coins that are not used within a period of 3 months after they are earned, will lapse automatically and without further notice.

5.4. Hopper Coins can only be used to obtain discounts on products offered by Hopper ApS.

Hopper Coins can not be:

• Transferred to other users

• Paid out or disbursed

• Refunded

5.5. If an item has been purchased fully or partly by using Hopper coins and a Customer utilizes their right to cancel the agreement, cf. point 6 the amount the Customer has paid in Hopper coins is refunded to the same extent as the Customer has used Hopper coins at the time of purchase.

If an order is requested to be canceled after delivery has been made, then any eventual cash amounts will be refunded, whereas used Hopper coins are non refundable.


6.1. Customers who are consumers have the right to cancel the agreement until 14 days after receipt of the product. In order to exercise the right of cancellation, the Customer must, before the expiration of the cancellation deadline, notify Hopper, that the Customer wants to cancel the agreement. This should happen via e-mail or letter with reference to the order / invoice number, with reference to the contact information cf. point 11. If the message is sent before the withdrawal deadline has expired, compliance with the deadline is considered to be kept. The customer must return the product to Hopper without unnecessary delay and no later than 14 days after the date on which the Customer informed Hopper, that the Customer would use the right of withdrawal.

6.2. The customer does not have the right to cancel in the following cases:

• Sealed audio or video recordings or computer software where the seals / the seal is broken.

• Digital content that is not provided on a physical medium, if the performance is commenced with the Customer’s prior express consent and recognition of, that the right of withdrawal is thereby forfeited.

6.3. Hopper will refund the amount / Hopper coins that the Customer has paid for the item, including delivery costs (but not extra costs as a result of the Customer’s own choice of a different delivery form than the cheapest form of standard delivery, such as Hopper has offered). The amount will be refunded without undue delay and no later than 14 days from the date where Hopper has received the Customer’s announcement to exercise the right of cancellation. Hopper however, may withhold the amount until the product is returned or until the Customer has submitted proof that the product has been returned.

6.4. The customer is liable for any deterioration in the value of the product due to another handling than is necessary to determine the products nature, characteristics and the way the product works.

6.5. If the product has been tested in addition to what has been described above, the product is considered to be used, which means that upon cancellation of the purchase, the Customer only receives a part or nothing of the purchase amount in return depending on the product’s commercial value.

6.6. The customer must bear the cost of returning the product and bear the risk of the merchandise from the time of delivery of the goods to the Customer until they are returned to Hopper.


7.1. The Sale of Goods Act  deficiency rules apply with the exceptions that follow certain conditions.

7.2. If a Customer who is a consumer wishes to claim a defect, the Customer must provide Hopper notice within a reasonable time after the Customer has discovered the defect. In the opposite event, the Customer loses the right to invoke the defect. Notice given within two months after the Customer discovered the defect, is always timely. Reference is made to the contact information under point 11.

7.3. If the Customer has not notified Hopper within two years of the product’s surrender to the Customer that the Customer will claim a defect, the Customer cannot later claim the defect.


Hopper’s data protection policy can be read here


Hopper is never responsible for the customer’s indirect loss, including loss of revenue or other financial losses of any kind. Hopper’s responsibility is always maximized to the value of the product that was sold.


10.1. If you are dissatisfied with Hopper’s handling of a complaint or other, you can complain to the Center for Complaints at www.forbrug.dk or use the European Commission online complaint portal (”ODR”).

10.2. All disputes must be settled in accordance with Danish law.


Hopper ApS
Lyskær 3C
2730 Herlev
+45 93 400 400

Standard cancellation form